Web hosting terms and conditions

Our hosting services are provided subject to the following Terms and Conditions. These Terms and Conditions apply to all WEBGIFT DEV hosting plans.

Website Content and User Activities

WEBGIFT DEV does not permit the storage, distribution or publication of the following content on its servers. This includes uploading such material to websites as well as distributing it through any available means, including email, FTP, article publishing or similar services. Certain activities, such as unsolicited bulk email (spam), are also strictly prohibited.

Hosting websites containing pornographic material, including child sexual abuse content.
Distribution of illegal or pirated software, or any copyrighted material such as images, audio, video or other digital content without authorization.
Distribution of viruses, spyware, malware or any other malicious software.
Sending unsolicited commercial, promotional or bulk email (spam) through our servers is strictly prohibited.
Participation in link farming schemes or any other Black Hat SEO practices.
Hacking activities or unauthorized attempts to gain access to computer systems or networks.
Activities, services or products intended to mislead, deceive or defraud the public.
Violation of copyrights, trademarks or any other intellectual property rights.

Server Usage

To protect other customers and ensure the stability of our hosting environment, we may temporarily or permanently suspend a hosting account if a website causes server instability, excessive resource consumption or performance degradation. In such cases, we will work with the customer to identify and resolve the issue.

You are responsible for taking appropriate measures to protect the security of your hosting account and our servers. This includes, but is not limited to, the following:

Keep your account credentials secure. Passwords must not be disclosed to any third party.
Ensure that any scripts, plugins or applications installed on your website are properly maintained and do not contain security vulnerabilities that could compromise the security of our servers.
Notify us immediately if you believe your website has been compromised or becomes the victim of a hacking incident.

Server Maintenance

From time to time, we may perform maintenance, upgrades or hardware and software replacements on our servers. During such maintenance, we reserve the right to temporarily suspend the operation of the affected server until the required work has been completed.

Scheduled maintenance may be announced in advance through our website or customer communication channels. However, this may not always be possible, particularly in the case of emergency maintenance or minor technical interventions.

Responsibilities

WEBGIFT DEV shall not be liable for any direct, indirect, incidental or consequential damages that may arise from the use or inability to use our hosting services. No warranties, whether express or implied, are provided, including any implied warranties of merchantability or fitness for a particular purpose.

This disclaimer includes, but is not limited to, data loss resulting from service interruptions caused by natural disasters, hardware failures, human error, customer actions or actions of any third party. As the account holder, you are solely responsible for the content stored, published and maintained on your website.

Elxis Hosting

WEBGIFT DEV has extensive experience hosting websites powered by Elxis CMS and provides free installation of the platform. Upon request, we also provide free upgrades for websites developed by WEBGIFT DEV using Elxis CMS.

Please note that we do not provide technical support for Elxis CMS itself. For assistance with the CMS, please refer to the official Elxis community resources, including the Elxis Forum.

Backups

The customer is solely responsible for maintaining adequate backups of their website and its content. Although WEBGIFT DEV performs automatic backups on a daily, weekly and monthly basis, we cannot guarantee the successful completion of every backup operation and therefore cannot be held responsible for any failure of the backup mechanism.

Backups are stored on the hosting server in a location that is not accessible to the customer, ensuring that they do not consume the storage space allocated to your hosting account. Upon request, we can make the latest daily or weekly backup available for download.

WEBGIFT DEV maintains the following backup schedule:

Automatic daily backup of your website files and database (stored on the hosting server).
Automatic weekly backup of your website files and database (stored on the hosting server).
Automatic monthly backup of your website files and database (stored in an offline location, outside the hosting server).

Technical Support

WEBGIFT DEV provides free technical support for hosting-related issues (excluding website development, PHP, HTML, CSS, JavaScript or other application-level programming matters) via email, live chat and telephone.

Telephone support is available during the following hours:

Monday - Friday: 09:00 to 17:00 (Greek Time)
Every day, including Saturday and Sunday: 10:00 to 14:00 (Greek Time) for emergency incidents only via our mobile support line.
Support telephone numbers are available exclusively to our customers.

Termination, Availability and Account Cleanup

You may terminate your hosting account at any time. No refunds will be issued for the remaining unused period of your hosting service.

We reserve the right to suspend all or part of the services provided to you if we reasonably suspect a violation of these Terms and Conditions while the matter is being investigated.

We also reserve the right to temporarily suspend your hosting account if we detect that a script or application installed on your website has been maliciously modified or compromised, until the issue has been investigated and resolved.

If your hosting account expires and is not renewed within fifteen (15) days of its expiration date, we reserve the right to suspend the associated services. Continued non-payment may result in the permanent deletion of the hosting account and all associated data.

If your actions, or the actions of any third party with access to your hosting account, intentionally or unintentionally compromise the security of our servers or any other computer system, you may be required to clean or restore your website files before the service is reactivated.

If such actions are determined to have been caused intentionally by you, WEBGIFT DEV reserves the right to permanently terminate your hosting account without prior notice and without any refund.

Changes to the Terms and Conditions

WEBGIFT DEV reserves the right to modify these Terms and Conditions at any time by publishing an updated version on its website. Any revised Terms and Conditions become effective immediately upon publication unless otherwise stated.

If you have any questions regarding these Terms and Conditions or require further clarification, please contact us at info[at]https://webgift.gr/en.