Customer support

Completing a project does not mark the end of our collaboration. On the contrary, it marks the beginning of a long-term support relationship, where we remain by our partners' side to assist with any technical issue, question, or new requirement that may arise.

Our support services are provided exclusively to partners who have entrusted us with the development, hosting, or management of their services, covering every solution we have implemented on their behalf. We also offer consulting services to businesses and professionals seeking specialized technical guidance.

Communication Channels

Support Requests

The recommended way to contact us regarding any technical issue is by submitting a support request through the client area after signing in successfully. Our typical initial response time does not exceed three business hours. During holidays or periods of increased workload, a slight delay may occur.

• Every request is reviewed and answered, regardless of its priority.
• This service is available exclusively to existing partners.

Email Communication

You can contact us by email or by using our contact form. Emails are typically answered within two business days, depending on the nature of the request. Our email address is: info[at]webgift[dot]gr.

• Every inquiry is reviewed and answered, regardless of its priority.
• This communication channel is available to both existing partners and prospective clients.

Viber & WhatsApp Communication

Partners with an active support agreement may also contact us via Viber or WhatsApp for brief technical questions, clarifications, and updates regarding the services we provide.

• This communication channel is available exclusively to partners with an active support agreement.
• For requests requiring technical work or ongoing tracking, you may be asked to submit a support request to ensure proper handling and complete documentation.

Telephone Support

Telephone support is available exclusively to partners with an active support or hosting agreement. It is primarily intended for high-priority matters or situations where immediate communication is required to ensure the smooth operation of the provided services.

For us, completing a project marks the beginning of a meaningful partnership. Our goal is to provide reliable, ongoing technical support, allowing our partners to focus on growing their business with the confidence that they have a dependable technical partner by their side.